Terms and conditions of use
Upon delivery, you must carefully examine each piece of furniture and notate any issues prior to the delivery team leaving. You must notify HOGAR FURNITURE within 3 days from delivery if you wish to report a defect not seen during the scheduled delivery. If a defect is reported, we will schedule a Service Technician to come to your home to assess the condition of the furniture and correct it if one exists. If the defect cannot be corrected, we will replace it with the same item if one is available. If you wish to return an item for preference reasons, contact the store within 7 days from taking possession of the item to make the necessary arrangements. No returns accepted after 7 days. A 30% restocking fee will be assessed; the original delivery fee will not be refunded and a pick up fee equal to the delivery fee will be assessed.
Please allow your body to adjust to your new mattress or sleep set. Sleep on your new mattress for no less than 30 days and, if you are not satisfied due to comfort , you have 7 days to contact Ana furniture to schedule a one-time reselection of equal or greater value. Bedding must be undamaged, unsoiled and free of stains and the original law labels attached. Original delivery fee will not be refunded, a redelivery fee will be charged and a 20% handling fee from the original purchase price will apply. Specialty mattresses manufactured with materials including visco-elastic foam, memory foam, and/or latex may not be returned. Manufacturer warranty issues are handled through the selling store as a convenience; the manufacturer warranty will be enforced unless the manufacturer states otherwise in writing.
All in-stock lightings, area rugs, and other accessories may be returned in original condition within 48 hours of purchase without a restocking fee. After the 48 hours returns will be accepted if in original condition, a 30% restocking fee will apply. If you wish the return to be handled by our delivery company, a non-refundable pick-up fee will be assessed.
All Special Order sales are final - no returns or exchanges. Please review your order before signing. We quote estimated time of arrival as accurately as possible. However, due to uncontrollable circumstances, some orders may be delayed beyond out quote time. Due to our everyday lowest price guarantee policy, we are unable to discount due to production or shipping delays.
Final Sale/As Is Merchandise
Clearance, Floor Models and all As Is merchandise is purchased on an “As Is” and “With All Faults” basis. Please inspect thoroughly before signing sales receipt. The entire risk as to quality and performance of the merchandise is with the buyer. Should the merchandise prove defective following purchase, the buyer, and not the manufacturer, distributor or retailer, assumes the cost of all necessary servicing or repairs. The merchandise may not be exchanged, returned, or receive a price adjustment and is not covered by any warranties for existing or future damage.
About Furniture/Mattress Deliveries
It is our intent to provide you with outstanding delivery service. It is our commitment to contact you within 5 business days to schedule a delivery date; the day before delivery we will provide you with a 4-hour delivery time window. Should you need to reschedule a delivery, please call a minimum of 48 hours prior to the scheduled delivery date at (510) 782-3399. Please understand that the delivery team CANNOT deliver to your home unless an adult is present; remove old furniture from your home; assemble electronic or computer equipment; hang mirrors on wall; take back any merchandise unless previously authorized; remove waterbeds; or move other furniture from one floor to another to accommodate new furniture being delivered. The delivery team CAN attach hardware, hutch top to base, mirrors to dresser and place shelves; assemble beds and place bedding on bed frames; remove packing material from your home; dispose of your old bedding, if arrangements have been made with the store at the time of purchase.
Customer pick-ups are only available at designated locations. Please make an appointment with the pick-up location at least 24 hours prior to pick-up. You must have your receipt with you. We request that upon pick-up, you carefully examine each piece of merchandise. Customer assumes full responsibility for any damage and/or liabilities that result from loading, securing and/or transportation of merchandise. Exchanges/returns must be completed at the original pick-up location. Merchandise must be picked-up within 7 days of being notified that the merchandise is at the pick-up location. Items that are not picked-up within the 7 days will be transferred back to the Distribution Center awaiting pick-up there or delivery will need to be arranged through the selling store.
Within the manufacturer warranty period, please contact HOGAR FURNITURE. In order to expedite the process, you will be asked to provide photos of the item in question and a detailed explanation of the problem.
Cancellation & Refund Policy
To receive a full refund, please cancel within 6 days of your purchase. Funds will be issued as store credit for cancellation after 6 days. Special order and “AS IS” items may not be cancelled. Authorized refunds will be made to the same credit card that was used for purchase. Returns for purchases paid by cash or check will be made by company check and may take up to 14 business days to process.
HOGAR FURNITURE'S Lowest Price Guarantee Policy
f you happen to find a lower price anywhere in the Bay Area on the same item,we will match and beat that price by 10%. We will even give you 30 days fromtime of purchase if you happen to find the same product at a lower price,and gladly give you the difference in store credit.
RESTRICTIONS DO APPLY
Items sold on Clearance , floor sample , as is , online or not in the bay area are excluded from this guarantee.
LOOK OVER YOUR SALESCHECK AND KEEP FOR FUTURE REFERENCE